topic Unable to log in unable to contact support in Arlo Secure

Unable to log in unable to contact support

Retired_Member — Mon, 18 Nov 2024 20:48:28 GMT

I have my entire home set up with Arlo cameras and have for 4 years. I opened my app today only to be notified that I had been logged out and to sign back in. I tried and it told me wrong password, tried resetting my password and never got any email links to do so, tried contact support and was told I didn’t have access to live support, attempted to create a new account with the same email and it allowed me to but now I can’t link ANYTHING or contact anyone.

Re: Unable to log in unable to contact support

BrookeN — Tue, 19 Nov 2024 20:25:27 GMT

I have reached out to support regarding you not being able to access the Arlo account. Support will be reaching out to you as soon as possible.

Re: Unable to log in unable to contact support

Retired_Member — Wed, 20 Nov 2024 13:13:32 GMT

They reached out to me via email to tell me that I needed to log into the app or the website to get support, both of which I cannot do, which is the entire problem. This level of customer service is beyond ridiculous and I’m being charged for a service I can no longer access or cancel anymore.

Re: Unable to log in unable to contact support

BrookeN — Wed, 20 Nov 2024 16:57:38 GMT

Can you please dm me a good contact number as well as a good time to reach out to you. Thank you. You send a dm by clicking on the envelope icon on the top right of the forum page.