topic Re: Uk in Arlo Secure

Not receiving notifications

Supano — Sun, 17 Nov 2024 20:54:20 GMT

Base station green lights are on, cameras are visible on App, but no notifications are being received

Re: Uk

StephenB — Thu, 14 Nov 2024 12:36:18 GMT

@Supano wrote:

Base station green lights are on, cameras are visible on App, but no notifications are being received

Can you make a manual recording while livestreaming one of the cameras?

Re: Uk

Supano — Thu, 14 Nov 2024 14:25:46 GMT

No - when I 'make' a recording it does not save. On the 'mode' page of the App the shared device shows as offline.

Re: Uk

StephenB — Thu, 14 Nov 2024 14:29:14 GMT

@Supano wrote:

On the 'mode' page of the App the shared device shows as offline.

So you are using a shared "friend" account?

Re: Uk

Supano — Thu, 14 Nov 2024 14:38:39 GMT

hmm.. the account was originally in my late husband's name (deceased July 2022), but I am still using the same settings. Is this the problem?

Re: Uk

Supano — Thu, 14 Nov 2024 15:07:43 GMT

I have recently switched to a new iPhone, and geofencing has probably not worked since then. I have not cleared my profile from the old iPhone yet. I just turned it on and see that geofencing is working properly on the old phone; is this the problem? If I reset the old phone will this solve the problem?

Re: Uk

Supano — Thu, 14 Nov 2024 17:36:37 GMT

Problem solved. Just had to un-install app on new phone, then re-install. Now working properly!