topic Re: Grant access not working in Arlo Secure

Grant access not working

Mumsy2008 — Sun, 10 Nov 2024 20:22:45 GMT

my husband granted me access. I accepted the access via the email and created an account. But the access is still showing as “pending” in his app and I cannot see any devices when I login to the app on my phone. What could we be missing please?

Re: Grant access not working

StephenB — Sun, 10 Nov 2024 21:53:07 GMT

@Mumsy2008 wrote:
my husband granted me access. I accepted the access via the email and created an account. But the access is still showing as “pending” in his app

Open the email on a PC (NOT a tablet or phone) and click on "Create Account" again. That will open the browser to my.arlo.com. Then log in to your existing account (completing the 2 factor authentication step). No need to create yet another account.

Re: Grant access not working

Mumsy2008 — Mon, 11 Nov 2024 08:22:06 GMT

Thank you…this worked!