topic Re: ARLO Secure android app in Arlo Secure

ARLO Secure android app

alex_loo — Sun, 20 Oct 2024 22:05:07 GMT

Just received and got updated to this 5.0.4_28750, on my android 14 here.

Same old question: what's new, what's fixed?

To me, it doesn't seem to fix my show-stoppers here --- (geofencing) "Automation arrive" and "Automation leave" still NOT working all the time.

Alex

Re: ARLO Secure android app

alex_loo — Mon, 28 Oct 2024 21:35:19 GMT

And now it's 5.0.5_28754 android app. geofencing issues are still there, sigh.

Alex

Re: ARLO Secure android app

Edinburgh_lad1 — Mon, 28 Oct 2024 23:10:27 GMT

And there's a new one. Go to 'Add a device' on dashboard, cancel on the onboarding process. My camera tiles show in black, except for Arlo HD.

And the lack of streaming in 4k hasn't been addressed.

So, what's new? New issues and old ones not resolved.

This company is a perpetual and self-inflected mess.

Re: ARLO Secure android app

alex_loo — Tue, 29 Oct 2024 00:08:52 GMT

@Edinburgh_lad1 wrote:
And there's a new one. Go to 'Add a device' on dashboard, cancel on the onboarding process. My camera tiles show in black, except for Arlo HD.

Personally I don't see this an issue. If I leave the dashboard (say switching to another app in my android) with the tiles streaming, the ARLO app has been turning off those streamings, since multiple versions ago. I find this quite good that I won't waste the battery with the cameras, if I forgot to turn them off from the dashboard.

Alex

Re: ARLO Secure android app

StephenB — Tue, 29 Oct 2024 12:11:37 GMT

@alex_loo wrote:

@Edinburgh_lad1 wrote:

And there's a new one. Go to 'Add a device' on dashboard, cancel on the onboarding process. My camera tiles show in black, except for Arlo HD.

Personally I don't see this an issue.

Are you saying you

started to "add a device" from the dashboard,
canceled the onboarding
confirmed that the tiles show normally?

Re: ARLO Secure android app

alex_loo — Tue, 29 Oct 2024 12:16:09 GMT

@StephenB wrote:
Are you saying you
started to "add a device" from the dashboard,
canceled the onboarding
confirmed that the tiles show normally?

NOT 3. Tiles are blacked out, basically the streamings are turned off. And I find such "turning off" making (my) sense.

Alex

Re: ARLO Secure android app

StephenB — Tue, 29 Oct 2024 13:45:05 GMT

@alex_loo wrote:

@StephenB wrote:
Are you saying you

started to "add a device" from the dashboard,

canceled the onboarding

confirmed that the tiles show normally?

NOT 3. Tiles are blacked out, basically the streamings are turned off. And I find such "turning off" making (my) sense.

Arlo intends for the cameras to show the last captured image on both the "device" page and in the dashboard widgets. That could be from a recording, or it could be from a livestream. No idea why @Edinburgh_lad1 isn't seeing that, but I think it is a bug.

Re: ARLO Secure android app

Edinburgh_lad1 — Tue, 29 Oct 2024 20:10:39 GMT

They're black. No last picture. Alex seems to have the same problem.

Re: ARLO Secure android app

Edinburgh_lad1 — Tue, 29 Oct 2024 20:11:39 GMT

Re: ARLO Secure android app

BrookeN — Tue, 29 Oct 2024 20:11:41 GMT

@Edinburgh_lad1 do you mind sending me a screenshot of what you are seeing? You can dm it to me if you would like.

Re: ARLO Secure android app

Edinburgh_lad1 — Tue, 29 Oct 2024 20:13:37 GMT

Just posted above @BrookeN

Re: ARLO Secure android app

BrookeN — Tue, 29 Oct 2024 20:22:59 GMT

Have either of you tried to uninstall and reinstall the app to see if that changes the black tiles?

Re: ARLO Secure android app

Edinburgh_lad1 — Tue, 29 Oct 2024 21:32:58 GMT

@BrookeN sorry, is this a joke?

Re: ARLO Secure android app

BrookeN — Tue, 29 Oct 2024 21:34:59 GMT

I am making sure what troubleshooting steps were preformed so all information is sent to the development team.

Re: ARLO Secure android app

alex_loo — Tue, 29 Oct 2024 22:47:16 GMT

@Edinburgh_lad1 wrote:
They're black. No last picture. Alex seems to have the same problem.

I am seeing the same BEHAVIOUR here, but I don't see this an issue. I'd rather see ARLO focus on fixing show-stopper ISSUES like failing geofencing.

@BrookeN , if you are helping with escalating issue, please make sure you have my view that fixing geofencing issue is still the top priority issue to be resolved.

Alex

Re: ARLO Secure android app

Edinburgh_lad1 — Wed, 30 Oct 2024 09:15:11 GMT

Geofencing not working has been an issue for months. I don't think it's a priority, as it'd have been fixed by now. Or they have no man power to do it, or it's beyond them.

@BrookeN yes, I performed all troubleshooting, including clearing caches, uninstalling, restarting etc. since this has appeared following the firmware/app upgrade, it's an issue at Arlo's end. It doesn't happen for my Arlo HD camera, but Ultra only. So, it's either an Ultra thing, or a local storage thing.

Re: ARLO Secure android app

BrookeN — Wed, 30 Oct 2024 13:46:49 GMT

@alex_loo we are actively investigating Geofencing and are currently working on a fix.

@Edinburgh_lad1 I appreciate that information.

Re: ARLO Secure android app

alex_loo — Wed, 30 Oct 2024 23:02:45 GMT

@Edinburgh_lad1 wrote:
Geofencing not working has been an issue for months. I don't think it's a priority, as it'd have been fixed by now. Or they have no man power to do it, or it's beyond them.

"geofencing not working has been an issue for months" but then you "don't think it's a priority"?

More importantly, has it been "fixed by now", from your perspective?

Just getting confused here mate.

Alex

Re: ARLO Secure android app

alex_loo — Wed, 30 Oct 2024 23:14:13 GMT

@BrookeN wrote:
@alex_loowe are actively investigating Geofencing and are currently working on a fix.

@BrookeN thanks. Just a few feedback here:

Does ARLO know exactly what the root cause to the geofencing issue is? In case ARLO doesn't and needs more evidence/error scenarios/screenshots, at least myself from this forum is more than happy to help with troubleshooting (even on the level of an dev app with extra logs/ messages)
In case ARLO already knows the root cause (and I hope ARLO does), are you able to share the timeline for the fix? "yes, we are working on the fix" is such a wrong management on our expectation

On a side note, many times I am keen to understand where ARLO app thought my device's GPS location is, every time geofencing fails. Is there any way I can see such information that ARLO's geofencing is relying on?

Alex

Re: ARLO Secure android app

StephenB — Thu, 31 Oct 2024 00:02:07 GMT

@alex_loo wrote:

@Edinburgh_lad1 wrote:

Geofencing not working has been an issue for months. I don't think it's a priority, as it'd have been fixed by now. Or they have no man power to do it, or it's beyond them.

"geofencing not working has been an issue for months" but then you "don't think it's a priority"?

@Edinburgh_lad1 is just saying that he doesn't think fixing geofencing is really a priority for ARLO. The reasoning is just that it's been months now since the issue surfaced, and they haven't done anything about it yet.

Personally I think the possible solutions require them to completely rethink their approach on automations and modes. Plus any solution needs to be harmonized with the home security system. So I'm not surprised that is taking them a while. That said, it is certainly frustrating.