https://community.arlo.com/t5/Arlo-Secure/Arlo-Secure-Subscription-Not-Working/m-p/2425656#M10356 <UL><LI>I paid for a year subscription of Arlo secure for my camera’s. My account was charged but the subscription is not reflected in my account. I tried talking to the AI chat support and did everything they suggested with no luck. I was not able to be connected to a live agent and I am a bit frustrated because I have cameras that I needed to set up ASAP and have done everything on my end and I have not been able to get support on this issue from Arlo. I don’t see a number posted anywhere or any tools for further support other than the AI chat. Will I be able to get a refund? What is the solution?</LI></UL> Sun, 03 Nov 2024 14:03:18 GMT Deb_ 2024-11-03T14:03:18Z https://community.arlo.com/t5/Arlo-Secure/Arlo-Secure-Subscription-Not-Working/m-p/2425656#M10356 <UL><LI>I paid for a year subscription of Arlo secure for my camera’s. My account was charged but the subscription is not reflected in my account. I tried talking to the AI chat support and did everything they suggested with no luck. I was not able to be connected to a live agent and I am a bit frustrated because I have cameras that I needed to set up ASAP and have done everything on my end and I have not been able to get support on this issue from Arlo. I don’t see a number posted anywhere or any tools for further support other than the AI chat. Will I be able to get a refund? What is the solution?</LI></UL> Sun, 03 Nov 2024 14:03:18 GMT https://community.arlo.com/t5/Arlo-Secure/Arlo-Secure-Subscription-Not-Working/m-p/2425656#M10356 Deb_ 2024-11-03T14:03:18Z https://community.arlo.com/t5/Arlo-Secure/Arlo-Secure-Subscription-Not-Working/m-p/2425983#M10376 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1010397">@Deb_</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>I have escalated this for you and Support will be reaching out as soon as possible.</P> Tue, 05 Nov 2024 19:30:54 GMT https://community.arlo.com/t5/Arlo-Secure/Arlo-Secure-Subscription-Not-Working/m-p/2425983#M10376 ShayneS 2024-11-05T19:30:54Z