https://community.arlo.com/t5/Arlo-Secure/I-am-trying-to-subscribe-to-the-service-and-unable-to-login/m-p/2424817#M10261 <P>I recently installed 3 Arlo Cameras and all are working fine. I'm looking now to subscribe to Arlo Security Plan Basic (unlimited cameras) and I select the option and then it will take me to a second login screen.&nbsp; Will enter my username and password and will receive the message that my device is not trusted.&nbsp; I trust the device and confirm the push notification received on my phone app.&nbsp; After this the page just remains with the spinning circle in the middle and a "please wait" message or I will receive the something went wrong message and it just stays there.</P><P>&nbsp;</P><P>I'm not sure if this affects why, but I've installed my cameras in Costa Rica (which is why I don't want the premium option) and really need to be able to have video recordings from my camera. I am attaching a screenshot of the error mentioned above.</P><P>&nbsp;</P><P>Thank you in advance for any help you can provide.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1198.jpeg" style="width: 460px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/431347i2A2C3DFDC91700C7/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="IMG_1198.jpeg" alt="IMG_1198.jpeg" /></span></P> Mon, 28 Oct 2024 15:08:06 GMT sole2000 2024-10-28T15:08:06Z https://community.arlo.com/t5/Arlo-Secure/I-am-trying-to-subscribe-to-the-service-and-unable-to-login/m-p/2424817#M10261 <P>I recently installed 3 Arlo Cameras and all are working fine. I'm looking now to subscribe to Arlo Security Plan Basic (unlimited cameras) and I select the option and then it will take me to a second login screen.&nbsp; Will enter my username and password and will receive the message that my device is not trusted.&nbsp; I trust the device and confirm the push notification received on my phone app.&nbsp; After this the page just remains with the spinning circle in the middle and a "please wait" message or I will receive the something went wrong message and it just stays there.</P><P>&nbsp;</P><P>I'm not sure if this affects why, but I've installed my cameras in Costa Rica (which is why I don't want the premium option) and really need to be able to have video recordings from my camera. I am attaching a screenshot of the error mentioned above.</P><P>&nbsp;</P><P>Thank you in advance for any help you can provide.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1198.jpeg" style="width: 460px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/431347i2A2C3DFDC91700C7/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="IMG_1198.jpeg" alt="IMG_1198.jpeg" /></span></P> Mon, 28 Oct 2024 15:08:06 GMT https://community.arlo.com/t5/Arlo-Secure/I-am-trying-to-subscribe-to-the-service-and-unable-to-login/m-p/2424817#M10261 sole2000 2024-10-28T15:08:06Z https://community.arlo.com/t5/Arlo-Secure/I-am-trying-to-subscribe-to-the-service-and-unable-to-login/m-p/2424857#M10264 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1009457">@sole2000</a>&nbsp;wrote:<BR /> <P>&nbsp;</P> <P>I'm not sure if this affects why, but I've installed my cameras in Costa Rica</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Unfortunately, Arlo doesn't offer subscriptions in Costa Rica</P> <UL> <LI><A href="https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available" target="_blank">https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available</A></LI> </UL> Mon, 28 Oct 2024 17:45:50 GMT https://community.arlo.com/t5/Arlo-Secure/I-am-trying-to-subscribe-to-the-service-and-unable-to-login/m-p/2424857#M10264 StephenB 2024-10-28T17:45:50Z