topic Re: Secure plus upgrade lost footage in Arlo Secure

Secure plus upgrade lost footage

frazzo — Thu, 16 Jun 2022 07:40:35 GMT

Will upgrading to the secure PLUS (60 day plans) enable me to retrieve 33 day old footage I have lost on the 30 day secure plan?

Re: Secure plus upgrade lost footage

StephenB — Thu, 16 Jun 2022 12:39:22 GMT

@frazzo wrote:
Will upgrading to the secure PLUS (60 day plans) enable me to retrieve 33 day old footage I have lost on the 30 day secure plan?

No. Arlo deletes the videos once the retention has ended, and upgrading plan won't bring back the ones already deleted.

Re: Secure plus upgrade lost footage

jguerdat — Thu, 16 Jun 2022 13:24:21 GMT

@frazzo wrote:
Will upgrading to the secure PLUS (60 day plans) enable me to retrieve 33 day old footage I have lost on the 30 day secure plan?

Secure Plus, like the lesser Secure plan, provides 30 days of storage, not 60. Regardless, once deleted that's it.

Re: Secure plus upgrade lost footage

StephenB — Thu, 16 Jun 2022 16:04:06 GMT

@jguerdat wrote:

@frazzo wrote:
Will upgrading to the secure PLUS (60 day plans) enable me to retrieve 33 day old footage I have lost on the 30 day secure plan?

Secure Plus, like the lesser Secure plan, provides 30 days of storage, not 60.

True in the US, but not in Europe.

Per https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Emergency Response is available in the US only.
Arlo Secure Plus European plans offer 60 days of cloud storage.