topic Re: Remove a friends duplicate device from geofencing in Arlo Secure

Remove a friends duplicate device from geofencing

nzbikerfreak — Tue, 22 Oct 2024 19:48:34 GMT

Hi, my wife recently got a new iphone. On the enabled devices setting for our cameras we now have two 'iPhone' friends devices. They are exactly the same, how do I identify which is the old phone and remove it from the list?

Re: Remove a friends duplicate device from geofencing

StephenB — Tue, 22 Oct 2024 20:16:08 GMT

Have her log into her account on her phone, and look at the available geofencing devices there. The device she is using will be first (and will be tagged as "this device"). She can rename that one, and delete any duplicates.

Re: Remove a friends duplicate device from geofencing

nzbikerfreak — Fri, 25 Oct 2024 08:35:31 GMT

Thanks, but when she logs in there is no option to look at the geofencing devices. Perhaps this is because she's not the primary user (I am) and she's just been granted access??

Re: Remove a friends duplicate device from geofencing

StephenB — Fri, 25 Oct 2024 12:32:21 GMT

@nzbikerfreak wrote:

Thanks, but when she logs in there is no option to look at the geofencing devices.

Does she know where to look?

If she sees "Feed" and "Dashboard" in the app menu, she

presses the profile option in the top left of the screen
selects the privacy center
select the account tab at the top
select available geofencing devices.