topic Unit showing offline in Arlo Secure

Unit showing offline

flviberg — Sat, 19 Oct 2024 12:22:08 GMT

Hi, I have 3 base stations all showing correct status (activated, timeplan) on the arlo app on my Iphone. I have since many years given my wife access and the info shown on her phone in the arlo app has been identical to mine. Now since 3 weeks two out of the three units shows offline on her phone. Tried to logout and reinstall app but no change. Any input?

Re: Unit showing offline

StephenB — Sat, 19 Oct 2024 13:02:42 GMT

@flviberg wrote:

Hi, I have 3 base stations all showing correct status (activated, timeplan) on the arlo app on my Iphone. I have since many years given my wife access and the info shown on her phone in the arlo app has been identical to mine. Now since 3 weeks two out of the three units shows offline on her phone. Tried to logout and reinstall app but no change. Any input?

This is a bug that Arlo is investigating.

There is a workaround -just have your wife use your credentials on her phone. Arlo used to restrict logins to one at a time, but they changed that some months ago. So you can now both share the same credentials.

Re: Unit showing offline

flviberg — Sun, 20 Oct 2024 06:45:21 GMT

Great thanks!