topic Re: VMB4540 in Arlo Secure

Doesn't recognize android device

kasbuddy — Thu, 17 Oct 2024 22:25:03 GMT

I have used the Arlo Secure App on my android for years and now it wants me to login, but doesnt recognize my device. I was able to log into the dashboard on my PC. I reinstalled the app on my phone and noting happens. I tried to access my.arlo.com on my phone and it got to a point that it asked to trust, but then nothing happens it keeps wanting to login.

Re: VMB4540

StephenB — Thu, 17 Oct 2024 13:38:15 GMT

@kasbuddy wrote:

I have used the Arlo Secure App on my android for years and now it wants me to login, but doesnt recognize my device. I was able to log into the dashboard on my PC. I reinstalled the app on my phone and noting happens. I tried to access my.arlo.com on my phone and it got to a point that it asked to trust, but then nothing happens it keeps wanting to login.

Trust on the PC depends on cookies - browser settings and security software can both interfere with it. Can you log in if you don't enable "trust"?

Re: VMB4540

kasbuddy — Thu, 17 Oct 2024 22:04:25 GMT

Hi, it works on the PC, just not the App on the phone. I'm not sure how to not turn trust on. Thanks

Re: VMB4540

StephenB — Fri, 18 Oct 2024 00:51:35 GMT

@kasbuddy wrote:

Hi, it works on the PC, just not the App on the phone. I'm not sure how to not turn trust on. Thanks

Does this article help?

https://kb.arlo.com/000062944/Why-does-the-Arlo-Secure-App-say-it-doesn-t-recognize-this-device-when-I-try-to-log-in-Arlo-Secure-4-0

You might first want to add SMS verification from the PC, just to give you another method to use.