topic Re: Invalid Factor Data in Arlo Secure

Invalid Factor Data

MentosEnjoyer — Tue, 08 Oct 2024 10:52:33 GMT

Hello,

Since im unable to find a support mail or an option to write a ticket, ill write a post instead.

Im locked out of my arlo account because the two factor authentication doesnt work.

Im forced to relogin into my account, followed by a code authentication which always fails. The only other option is selecting the same email and try again with also always fails, obviously.

Is there any known fix for this?

Re: Invalid Factor Data

StephenB — Tue, 08 Oct 2024 12:22:46 GMT

@MentosEnjoyer wrote:

The only other option is selecting the same email and try again with also always fails, obviously.

Are you saying that when you select "another verification method", and then choose email, that you don't receive a code?

Or are you saying that you do receive a code with both verification methods, but the app doesn't accept the code???

Re: Invalid Factor Data

MentosEnjoyer — Mon, 14 Oct 2024 07:07:24 GMT

I am saying that the normal verification and the email verification are both the same. Both send me a code and both dont work.

Re: Invalid Factor Data

StephenB — Mon, 14 Oct 2024 13:11:16 GMT

@MentosEnjoyer wrote:

I am saying that the normal verification and the email verification are both the same. Both send me a code and both dont work.

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - to call their attention to your issue. They can create a support ticket on your behalf.

Re: Invalid Factor Data

BrookeN — Mon, 14 Oct 2024 15:09:56 GMT

I have reached out to support regarding the 2FA behavior you are seeing. Support will reach out to you as soon as possible.