topic Re: Arlo pro base station online everywhere except on one iphone where shows offline in Arlo Secure

Arlo pro base station online everywhere except on one iphone where shows offline

nonorouterrip — Thu, 03 Oct 2024 20:43:37 GMT

Arlo pro base station online everywhere except on one iphone where shows offline. We removed the app, delete the invited user and re-invited the user. There is nothing today, once the invitation is accepted and the user logs in the iPhone app, the base station is shown properly but offline. All cameras are visible though. On other iPhone (same brand, model and iOS version) and online the base station shows online. All devices are on the same Wifi.

I would appreciate any help. Thank you!

Re: Arlo pro base station online everywhere except on one iphone where shows offline

Dpham — Thu, 03 Oct 2024 22:00:00 GMT

I’ve been having this same problem!

Re: Arlo pro base station online everywhere except on one iphone where shows offline

jguerdat — Fri, 04 Oct 2024 13:43:58 GMT

All users must have the same user interface - the current app supports both the old UI that uses Library to view recordings as well as the new one that uses Feed. Thus, all users must see Library OR Feed. Any new user automatically gets The new UI (Feed) so all users must migrate to the new UI if that person really needs access.

Re: Arlo pro base station online everywhere except on one iphone where shows offline

nonorouterrip — Sun, 06 Oct 2024 01:35:33 GMT

I am not sure I understand. We all see the same UI. We all have the same version app and see all the cameras. The base station for the user invited shows as offline and geofencing does not work at all with this user.

Re: Arlo pro base station online everywhere except on one iphone where shows offline

StephenB — Sun, 06 Oct 2024 11:59:50 GMT

@nonorouterrip wrote:

We all see the same UI. We all have the same version app and see all the cameras. The base station for the user invited shows as offline and geofencing does not work at all with this user.

This is a bug in the friend account feature.

The only workaround I know of is to use the primary account credentials on all the phones. (Arlo used to only allow one login at a time, but they recently changed that).

Re: Arlo pro base station online everywhere except on one iphone where shows offline

nonorouterrip — Sun, 06 Oct 2024 15:45:07 GMT

Thank you so much. That works!