topic Re: Is my Arlo Safe Button defective; battery draining fast? in Arlo Safe

Is my Arlo Safe Button defective; battery draining fast?

RangeWolf — Mon, 03 Apr 2023 21:17:22 GMT

I purchased the Arlo Safe Button at the end of February 2023 and I've had to replace the battery once. Now the replacement battery shows 1/2 empty. My understanding it the battery should last 18 months or so. I've tried deleting the button, resetting it and repairing it after the first battery drained so fast. Are others having the same problem or am I an isolated case? Thanks.

Re: Is my Arlo Safe Button defective; battery draining fast?

RangeWolf — Mon, 03 Apr 2023 21:18:54 GMT

I apparently cannot edit my original post. I click edit message and nothing happens.

Sorry, the subject should read "Is my Arlo Safe Button defective; battery draining fast?"

UPDATE: Apparently you cannot edit your post when using Safari. I was able to update the subject with Microsoft Edge.

Re: Is my Arlo Safe Button defective; battery draining fast?

ShayneS — Wed, 05 Apr 2023 18:24:53 GMT

@RangeWolf

That does sound like the battery is draining much quicker than expected, Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact