topic Re: FRAUDULENT CHARGES FROM ARLO ON DEBIT CARD in Arlo Safe

FRAUDULENT CHARGES FROM ARLO ON DEBIT CARD

mnoonan94 — Mon, 25 Nov 2024 20:12:00 GMT

I have (2) fraudulent charges on my debit card from Arlo today, $43.80 & $106.99.
How is this happening? I've never been a customer, the only contact I can get is a bot.

Re: FRAUDULENT CHARGES FROM ARLO ON DEBIT CARD

StephenB — Mon, 25 Nov 2024 20:18:40 GMT

@mnoonan94 wrote:

I have (2) fraudulent charges on my debit card from Arlo today, $43.80 & $106.99.
How is this happening? I've never been a customer, the only contact I can get is a bot.

Your debit card has been compromised, and someone has used it to purchase something from Arlo. They could of course use it for other things. So you should contract your bank and get a new card.

One of the mods here - @BrookeN , @JamesC , @ShayneS - will create a support request on your behalf, so you can also pursue this with Arlo.

Re: FRAUDULENT CHARGES FROM ARLO ON DEBIT CARD

BrookeN — Mon, 25 Nov 2024 20:41:24 GMT

I have reached out to support regarding the charges you received. Support will be reaching out to you as soon as possible. However, I do suggest you reach out to your financial institution as soon as possible.

Re: FRAUDULENT CHARGES FROM ARLO ON DEBIT CARD

mnoonan94 — Tue, 03 Dec 2024 16:26:41 GMT

Hi I haven’t heard from support team yet re charges that were fraudulently made !

Re: FRAUDULENT CHARGES FROM ARLO ON DEBIT CARD

BrookeN — Tue, 03 Dec 2024 17:41:25 GMT

@mnoonan94 it appears they reached out to you via email on the 29th of November with the case number 44416967. Can you please check your emails including the spam and trash folders. I did however, reach back out to support and let them know to reach back out.