topic Re: I pay for a subscription but I still don’t have access to the customer support number in Arlo Safe

I pay for a subscription but I still don’t have access to the customer support number

Shayle — Fri, 13 Sep 2024 02:03:05 GMT

I’ve had my cameras for over three years now and I’ve never had a problem but all of a sudden the app is saying my cameras won’t connect with my wifi, but for some reason it’s connected on my “home” app and not the Arlo security app. And like I said in the description I PAY FOR A SUBSCRIPTION and I can’t get access to the phone number!

Re: I pay for a subscription but I still don’t have access to the customer support number

JamesC — Fri, 13 Sep 2024 16:33:46 GMT

Shayle,

To contact support, navigate to Settings > Support using the Arlo app, from there you can open a ticket with the support team.

Are you able to provide a screenshot of what you're experiencing? This may help us better understand the issue so we can offer assistance here on the community.

JamesC

Re: I pay for a subscription but I still don’t have access to the customer support number

Justusk — Thu, 03 Oct 2024 12:32:47 GMT

Same here! I pay for a subscription but CAN'T GET A PHONE NUMBER

Re: I pay for a subscription but I still don’t have access to the customer support number

StephenB — Thu, 03 Oct 2024 12:47:59 GMT

@Justusk wrote:

Same here! I pay for a subscription but CAN'T GET A PHONE NUMBER

Are you able to get into the support center using the app?