topic Re: Moving camera from lost account in Arlo Q Plus

Moving camera from lost account

fan-gene — Thu, 27 Jul 2017 10:00:41 GMT

Hello,

We initially purchased a single camera to test Arlo out. An employee (that is no longer with the company) created an account with his email address to connect the camera and test it. We have since purchased more cameras and created an account managed by our IT department.

My questions is: How can I move the camera from the previous account when I do not have access to that account? I need to add the camera to the new account, but when I search the forum, it seems that I must have access to the account the camera is currently associated with.

Re: Moving camera from lost account

TomMac — Thu, 27 Jul 2017 11:02:27 GMT

Netgear Support can release the camera and or base units

Re: Moving camera from lost account

jguerdat — Thu, 27 Jul 2017 12:57:22 GMT

It's my understanding that cameras are not linked with an account, just the base. You can try syncing the camera to a different base and see if that works. If not, only getting the ex-employee to remove devices from his account or contacting support will work. If it does work, simply power off the old base so no access is allowed. I'd still try getting the ex-employee to remove the devices as above and/or contacting support for completeness.

Edit - my fingers were faster than my brain. Again. Since this is a Q camera, Tom's suggestion stands although you could still try the ex-employee.