topic Re: :Connection Filed in Arlo Q Plus

:Connection Filed

aparee-huff — Mon, 24 Apr 2017 12:43:21 GMT

Everytime I log into my arlo account and try to view one of my Arlo Q VMC3040S-100NAS cameras I get the ":connection failed". I have tried from inside my network (on same vlan) I have tried from outside my company I have tried on wireless I have tried on chrome, I have tried on Edge, i have tried on firefox. I have tried on Windows, I have tried on MAC, I have tried on Android I have tried on iPhone. 99% of the time I cna't access a camera when needed.

Re: :Connection Filed

TomMac — Mon, 24 Apr 2017 12:58:39 GMT

First maybe do a reset of the camera....

Then check to make sure the proper ports are open on you router that may stop access

Re: :Connection Filed

aparee-huff — Mon, 24 Apr 2017 13:19:46 GMT

This is happening on 2 cameras that I alrady had on the system, 1 has been reset more than once. the brand new camera is doing hte exact same thing. I have 10 cameras to use if this can't be resolved I'll be requesting a refund from my vendor. I like the product but this is seriously going to cause issues.

Re: :Connection Filed

JamesC — Wed, 26 Apr 2017 20:52:55 GMT

aparee-huff,

Who is your ISP and what are you internet speeds?

JamesC

Re: :Connection Filed

aparee-huff — Thu, 27 Apr 2017 18:08:01 GMT

ISP #1 is 175x175mb Level 3

ISP #2 is 150x50mb Brighthouse

ISP #3 is 75x25mb Comcast

test #4 is LTE on iPhone AT&T

test #5 is LTE on iPad AT&T

test #6 is LTE on iPhone Verizon

so issue everytime.

Re: :Connection Filed

JamesC — Fri, 28 Apr 2017 18:03:52 GMT

aparee-huff,

What is the signal strength like for the camera? It could be failing to connect due to poor connection (range or interference)

JamesC

Re: :Connection Filed

aparee-huff — Mon, 01 May 2017 12:31:28 GMT

The cameras are all hardwired into the network via PoE switches. The cameras record video and movement and store in the cloud without any issue. The only issue I have is pulling up LIVE video feed.

Re: :Connection Filed

jguerdat — Mon, 01 May 2017 13:35:48 GMT

That's definitely odd. Have you tried both app and a browser?

Re: :Connection Filed

aparee-huff — Mon, 01 May 2017 15:55:03 GMT

per my answer on the 24th I have

I have tried from inside my network (on same vlan) I have tried from outside my company I have tried on wireless I have tried on chrome, I have tried on Edge, i have tried on firefox. I have tried on Windows, I have tried on MAC, I have tried on Android I have tried on iPhone

Re: :Connection Filed

JamesC — Tue, 02 May 2017 15:28:05 GMT

aparee-huff.

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC