https://community.arlo.com/t5/Arlo-Q-Plus/Need-rma/m-p/1268159#M693 <P>&nbsp;</P><P>worked great out of box for 2 months than when i powered down and repowerd up no connection again</P><P>I have made 2 calls into tech support last one with agent 46119. I go thru same procedures over and over-</P><P>completed few factory resets</P><P>completed add new device both on macpro and iphone</P><P>amber blinks quickly, trying to connect after chime but never does connect and discover device</P><P>&nbsp;</P><P>i am at end of rope and need rma but tech support either loses my record of first call or asks me same questions over and over</P><P>&nbsp;</P><P>suggestions are welcome</P><P>Joe</P> Tue, 18 Apr 2017 14:36:51 GMT jpetr480 2017-04-18T14:36:51Z https://community.arlo.com/t5/Arlo-Q-Plus/Need-rma/m-p/1268159#M693 <P>&nbsp;</P><P>worked great out of box for 2 months than when i powered down and repowerd up no connection again</P><P>I have made 2 calls into tech support last one with agent 46119. I go thru same procedures over and over-</P><P>completed few factory resets</P><P>completed add new device both on macpro and iphone</P><P>amber blinks quickly, trying to connect after chime but never does connect and discover device</P><P>&nbsp;</P><P>i am at end of rope and need rma but tech support either loses my record of first call or asks me same questions over and over</P><P>&nbsp;</P><P>suggestions are welcome</P><P>Joe</P> Tue, 18 Apr 2017 14:36:51 GMT https://community.arlo.com/t5/Arlo-Q-Plus/Need-rma/m-p/1268159#M693 jpetr480 2017-04-18T14:36:51Z https://community.arlo.com/t5/Arlo-Q-Plus/Need-rma/m-p/1268936#M697 <P>jpetr480,</P> <P>&nbsp;</P> <P>I would like to assist you with this issue. I will reach out to you in a private message with more information.</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 19 Apr 2017 17:27:45 GMT https://community.arlo.com/t5/Arlo-Q-Plus/Need-rma/m-p/1268936#M697 JamesC 2017-04-19T17:27:45Z