topic Re: Arlo Q Plus Connection Issue in Arlo Q Plus

Arlo Q Plus Connection Issue

bhermes2 — Tue, 31 Jan 2017 19:13:44 GMT

I am attempting to set up my camera and I have been unable to find the camera on my network thru the web app. The network cable is a working cable that I am connecting to the camera.

Re: Arlo Q Plus Connection Issue

jguerdat — Wed, 01 Feb 2017 02:33:47 GMT

Any error message? Try a reset until the camera clicks and the LED flashes amber.

Re: Arlo Q Plus Connection Issue

bhermes2 — Wed, 01 Feb 2017 15:26:22 GMT

The only error message would be that the web app times out and states that it cannot find the device. I have tried the reset once already. It is my work network, I may take it home and see if there is any difference on my home network.

Re: Arlo Q Plus Connection Issue

jguerdat — Wed, 01 Feb 2017 15:35:14 GMT

The work network may well be the problem. Let us know how it goes at home.

Re: Arlo Q Plus Connection Issue

muzicman61 — Thu, 16 Feb 2017 16:17:27 GMT

How do you reset the Q Plus? I don't see a reset button. All i see is a small hole just about the LED on the front. I've tried sticking a paper clip in there but I've never heard the camera "click".

When I first plug my camera in it grabs an IP from my network. But the software is never able to discover the device.

Re: Arlo Q Plus Connection Issue

jguerdat — Thu, 16 Feb 2017 20:37:22 GMT

That little hole is it. If you use a paper clip, make sure it goes in squarely relative to the camera side. You should be able feel and even hear a click as the switch is pressed. Also, it takes 10 seconds or so of pressing the switch before something happens.

Make sure your phone or computer is on the same network (I.e. your home network). Cell service can't be used to set up Arlo.

Re: Arlo Q Plus Connection Issue

muzicman61 — Thu, 16 Feb 2017 21:41:13 GMT

Thanks. I'll try that tonight when i get home. Is there actually an audible click when the camera actually resets?

Re: Arlo Q Plus Connection Issue

jguerdat — Fri, 17 Feb 2017 00:25:39 GMT

That's what I've heard.

Re: Arlo Q Plus Connection Issue

muzicman61 — Fri, 17 Feb 2017 16:10:59 GMT

Actually, it turns out the reset button (hole) is on the side by the SD card slot. Where is actually says "Reset". 🙂

However, after doing a reset, I start the wireless setup and get to the point where i point the camera at the barcode and the camera chimes. After that it still can't discover the camera.

Re: Arlo Q Plus Connection Issue

jguerdat — Fri, 17 Feb 2017 19:49:01 GMT

Maybe old firmware. Make sure your SSID and passphrase only use alphanumeric characters.

Re: Arlo Q Plus Connection Issue

muzicman61 — Fri, 17 Feb 2017 20:07:21 GMT

Can't tell how old the firmware is but my wifi ssid and password is only alpha numeric.

Re: Arlo Q Plus Connection Issue

jguerdat — Sat, 18 Feb 2017 15:14:58 GMT

When you reset the camera, did you wait for the click and LED flash?

If nothing else works, swap the camera at the store or open a case with support.