topic ARLO Q: Can't claim this device in Arlo Q Plus

ARLO Q: Can't claim this device

Wkuehnis — Sat, 11 Feb 2017 12:22:14 GMT

Hi ,

after some hours, my cam is still not connected: After reset, I got the Cam-ID: 4N5266S21ED08

But after this, it always says something like "cannot claim this device".

I tried it with Android Smartphone and with Win10 on a computer.

Can You please reolve this? Thanks.

TomMac — Sat, 11 Feb 2017 12:33:57 GMT

Contact Netgear Support

jguerdat — Sat, 11 Feb 2017 14:29:26 GMT

Did you try resetting the camera using the reset button until the camera clicks and the LED flashes amber?

Wkuehnis — Sat, 11 Feb 2017 15:39:49 GMT

Yes,

I made reset 3 times now.

It's always the same.

Willi

TomMac — Sat, 11 Feb 2017 17:59:54 GMT

As I said, contact support... Usually the problem is the serial number may be locked ot another account and thats why you are unable to reclaim it.

Wkuehnis — Mon, 13 Feb 2017 19:14:59 GMT

Sounds nice,

but this site is awful. I can click support, then I come to another page, there I also can click support, and finally I am on the first page again.

It seams, there is no real support.

Willi

jguerdat — Mon, 13 Feb 2017 21:44:22 GMT

Did you use the Contact Support link at the bottom of these pages?