topic Re: Arlo Q plus camera not functioning in Arlo Q Plus

Arlo Q plus camera not functioning

JayPow — Fri, 23 Dec 2016 15:54:49 GMT

I had my Arlo Q plus installed and running, connected with a powered ethernet cable. The camera is now completely non functional, no lights, nothing. I tested all connections, and also connected the camera with the alternate hdmi power adaptor. Still nothing. I also pressed the reset button on the camera, no luck.

Re: Arlo Q plus camera not functioning

dturner26 — Fri, 23 Dec 2016 17:15:22 GMT

Check your power source. If you are sure there is a good power supply to the camera you should at least see it light. If it has power and still does not light I would believe the camera is defective.

Re: Arlo Q plus camera not functioning

TomMac — Fri, 23 Dec 2016 17:22:10 GMT

JayPow wrote:

I had my Arlo Q plus installed and running, connected with a powered ethernet cable. The camera is now completely non functional, no lights, nothing. I tested all connections, and also connected the camera with the alternate hdmi power adaptor. Still nothing. I also pressed the reset button on the camera, no luck.

Take the Q camera and power it from the included adapter ( instead of poe ) this will show if it's the poe cable power supply or the camera.

To reset the Q, it's hold in the reset for 10 secs till the front led flashes.

Re: Arlo Q plus camera not functioning

JayPow — Fri, 23 Dec 2016 18:37:50 GMT

I have tried all power options. Nothing seems to work, no power light from the camera. How can I initiate a replacement? This camera is only a couple of months old.

Re: Arlo Q plus camera not functioning

jguerdat — Fri, 23 Dec 2016 18:56:21 GMT

Open a case using the Contact Support link at the bottom of the desktop version of these pages.

https://www.arlo.com/en-us/support/contact.aspx