topic Re: Pre-Trigger Recording in Arlo Q Plus

Pre-Trigger Recording

Wayne72 — Mon, 12 May 2025 02:31:01 GMT

Since the change to the new Arlo platform the Pre-Trigger Recording doesn't work. In fact a few seconds after the trigger is also lost. This sometimes results in nothing of value being recorded as the subject has completely passed through the camera view before recording.

Re: Pre-Trigger Recording

StephenB — Mon, 12 May 2025 12:41:51 GMT

@Wayne72 wrote:

Since the change to the new Arlo platform the Pre-Trigger Recording doesn't work. In fact a few seconds after the trigger is also lost. This sometimes results in nothing of value being recorded as the subject has completely passed through the camera view before recording.

Are you running 1.13.0.0_95_a58d08a_db3500 firmware? (from 2023).

Seems to me that the foresight feature is probably baked into the firmware (and not dependent on the Arlo Cloud).

Re: Pre-Trigger Recording

Wayne72 — Mon, 12 May 2025 12:59:38 GMT

I'm running 1.13.0.0_95_a58d08a_db3500e firmware. The APP responds no updates available.

Re: Pre-Trigger Recording

StephenB — Mon, 12 May 2025 13:07:35 GMT

@Wayne72 wrote:

I'm running 1.13.0.0_95_a58d08a_db3500e firmware. The APP responds no updates available.

That's a good thing actually.

Have you tried power-cycling the camera to see if foresight comes back?

Re: Pre-Trigger Recording

Wayne72 — Tue, 13 May 2025 01:02:52 GMT

A reboot didn't change the lack of Pre-Trigger Recording.

I deleted the detection zones and this didn't resolve the issue.

Re: Pre-Trigger Recording

BrookeN — Fri, 23 May 2025 17:26:22 GMT

Are you still seeing this same behavior?

Re: Pre-Trigger Recording

Wayne72 — Sat, 24 May 2025 23:33:56 GMT

Yes I'm still seeing this issue.

The start of recording is so delayed someone can sometimes walk right through before recording starts, it's that late.

Re: Pre-Trigger Recording

Wayne72 — Tue, 14 Oct 2025 00:04:52 GMT

I've just returned from holidays.

All I saw were the heals of people when they were leaving after door knocking or dropping off a parcel.

Re: Pre-Trigger Recording

BrookeN — Wed, 15 Oct 2025 13:54:49 GMT

This device is EOL. All troubleshooting steps have been provided as well as no new firmware will be added to the device.

https://kb.arlo.com/000063018/End-of-Life-for-Arlo-Legacy-Cameras-and-Arlo-Services

Re: Pre-Trigger Recording

Wayne72 — Fri, 17 Oct 2025 11:57:30 GMT

15th Oct: Very late trigger.

16th Oct: No events until I power cycled the camera late in the evening.

17th Oct: Recording events close to movement trigger.

Some funny gremlins happening in the cloud, it seems.