topic Re: Arlo Q Plus Not Found in Arlo Q Plus

Arlo Q Plus Not Found

Veej — Sun, 09 Jun 2024 21:43:40 GMT

I am not able to find Q plus after performing the following:

1. Factory reset

2. Press Sync button while connect via Wifi

3. Connect to ethernet + micro USB cable for power

I am simply not able to find my camera on my app or through the browser. All I can see is a solid amber light. It doesn't turn blue when I press sync button. No luck when connected via ethernet as well. What can I do?

Re: Arlo Q Plus Not Found

jguerdat — Mon, 10 Jun 2024 13:19:24 GMT

Did you follow this reset procedure?

\https://kb.arlo.com/000062665/How-to-factory-reset-an-Arlo-Q-or-Arlo-Q-Plus-Camera

Re: Arlo Q Plus Not Found

Veej — Mon, 10 Jun 2024 13:42:32 GMT

Thanks for responding. Yes, already performed reset procedure. The light doesn't flash amber. It is always in solid amber state when powered on.

Re: Arlo Q Plus Not Found

jguerdat — Tue, 11 Jun 2024 14:05:03 GMT

Sounds dead...