Can’t find my device on the Arlo app and web setup

Alx_1 — Wed, 27 Sep 2023 08:56:14 GMT

Hey everyone,

I just recently purchased the Arlo Q plus and I’ve tried all I could to set it up but I’m unable to. I keep hitting a wall and can’t get past finding my device on the app, I’ve done a factory reset multiple times, I’ve used the Ethernet port but nothing seems to work.

Before now, the issue I had was setting up the two-step verification process but I got that to work by using a VPN.

I should mention that I’m not in the US, could that be why it’s not working?

I’d appreciate any help I can get, else I end up with an expensive paperweight if I’m not able to return it and get my money back.

Thank you!

Re: Can’t find my device on the Arlo app and web setup

jguerdat — Wed, 27 Sep 2023 13:09:06 GMT

These cameras are very old, legacy and will be EOLed at the end of next year. That doesn't mean the camera will cease functioning but will end any official support.

I would tend to venture a guess that you bought this used - is that correct? If so, the original owner needs to have removed it from his account before you can set it up.

Also, since you mentioned using a VPN, is that still in use? The phone/computer and the camera have to be on the same network for setup. Once that's done, the VPN isn't necessary for most usage.

topic Re: Can’t find my device on the Arlo app and web setup in Arlo Q Plus

Can’t find my device on the Arlo app and web setup

Re: Can’t find my device on the Arlo app and web setup