topic Re: Being billed twice in Arlo Q Plus

Being billed twice

DiDiGri — Fri, 06 May 2022 02:00:56 GMT

I have the $14.99 plan for 14 days. I wanted to up my plan to 30 days for $19.99. My bill totals $34.98 before tax! Why am I getting charged TWICE?

Re: Being billed twice

Dannybear — Fri, 06 May 2022 04:56:32 GMT

Had you removed the cameras from the older subscription and canceled it before purchasing the new subscription?

Re: Being billed twice

StephenB — Fri, 06 May 2022 12:43:11 GMT

@Dannybear wrote:
Had you removed the cameras from the older subscription and canceled it before purchasing the new subscription?

@DiDiGri : Check the subscription area via my.arlo.com (preferrably on a Windows PC or Mac). If you see both subscriptions, you should be able to cancel the old one (and shift anything on the old plan to the new one).

You can also contact support (using the support options in the app). Since you have a subscription, you should see a phone option. Don't try to google for Arlo support - that almost always leads to a scam support site. https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams