topic Arlo Q Plus LED light regularly offline. It'll eventually resolve itself after a period of time. in Arlo Q Plus

Arlo Q Plus LED light regularly offline. It'll eventually resolve itself after a period of time.

TandC — Wed, 30 Jun 2021 16:12:37 GMT

I have three (3) arlo Q Plus running POE, recently the cameras have completed a firmware update to v1.9.0.3_278.

Since the update, the camera LED's regularly show offline (blue/orange) and when viewing via the app will show "Your Arlo device appears offline" . After a period of time The camera will resolve itself, LED showing BLUE and the camera back on the app.

Post the firmware update the camera appear offline more than they are online

Re: Qrlo Q LED light regularly offline

jguerdat — Wed, 30 Jun 2021 12:37:43 GMT

You say they're using PoE but are they using it for just power or for the Ethernet connection, too? This kinda sounds more like a WiFi issue.

Have you tried removing and reconnecting a camera?

Re: Qrlo Q LED light regularly offline

TandC — Thu, 08 Jul 2021 11:03:52 GMT

Telstra NBN is my modem and wifi, but it shows connected via ethernet/POE

Re: Qrlo Q LED light regularly offline

jguerdat — Thu, 08 Jul 2021 12:50:09 GMT

Alternating blue/amber means an update is occurring:

https://kb.arlo.com/642/What-do-the-different-LED-behaviors-on-my-Arlo-camera-mean

Check the version on your cameras against what's listed in the Firmware Release Notes section here.

Re: Qrlo Q LED light regularly offline

TandC — Fri, 09 Jul 2021 07:19:20 GMT

The alternating blue/orange LED then comes back to blue LED, goes on all day & night

Re: Qrlo Q LED light regularly offline

JessicaP — Fri, 09 Jul 2021 21:30:38 GMT

Hi TandC,

Have you tried removing the camera and re-adding it back on to see if that helps as jguerdat mentioned?

Re: Arlo Q Plus LED light regularly offline. It'll eventually resolve itself after a period of time.

Mike123456789 — Sat, 10 Jul 2021 06:16:10 GMT

I’m having the same issue with my Q (not Plus). It’s been fine for years, and suddenly it’s in a state where it’s offline more than online. The orange light blinks for ages, and eventually it connects and goes blue (and I can see video in the app). After a short while, it then switches to blue/orange (not blinking) and eventually repeats this cycle. How can I find out if the firmware recently got updated?

Re: Arlo Q Plus LED light regularly offline. It'll eventually resolve itself after a period of time.

jguerdat — Sat, 10 Jul 2021 13:04:36 GMT

When it's online check the firmware version in the camera's settings. Compare that to what was last listed in the Firmware Release Notes section here for the camera.

Re: Arlo Q Plus LED light regularly offline. It'll eventually resolve itself after a period of time.

Mike123456789 — Sat, 10 Jul 2021 16:59:47 GMT

Turns out my issue was due to some strange wifi interference which only occurred when my laptop was asleep. This made troubleshooting challenging, because I would often wake up my laptop to login to my router to see if the camera was connected, and that would cause the issue to temporarily cease. Then, as soon as I put my laptop back to sleep, the camera would disconnect, making me think it was happening in an automatic loop.

Anyway, some combination of rebooting my laptop and removing/replugging the mouse's wireless adapter has caused the problem to go away. I work in tech and I admit this is very strange and hard to believe, but I reproduced it countless times. So apologies for pointing the finger at my Arlo!

Re: Arlo Q Plus LED light regularly offline. It'll eventually resolve itself after a period of time.

Mike123456789 — Sun, 11 Jul 2021 00:27:02 GMT

My issue came back, so it wasn’t due to the aforementioned interference. Still, it would always go away as soon as I turned my laptop on, and would come back as soon as I took my laptop off the network. I played around with some “professional” settings on my router (I disabled airtime fairness, disabled Bluetooth coexistence, and disabled 2.4ghz beamforming options) and now everything is working great. I assume those options got mistakenly toggled by a recent firmware update.

Re: Arlo Q Plus LED light regularly offline. It'll eventually resolve itself after a period of time.

jguerdat — Sun, 11 Jul 2021 10:20:12 GMT

Is that wireless mouse Bluetooth? Try turning off the BT on the laptop and remove the battery from the mouse.

Re: Qrlo Q LED light regularly offline

TandC — Mon, 12 Jul 2021 23:16:42 GMT

Have remove and re-added, issue only started once I added the third ArloQ + camera. Had two running indoors without a problem, added the third and ever since they are offline more than online. I have multiple Arlo Pro2 cameras and never had the issues I'm having now with the POE cameras.

Re: Qrlo Q LED light regularly offline

jguerdat — Tue, 13 Jul 2021 13:18:35 GMT

I've never run anything on PoE so have no insight. However, is it possible that the 3rd camera somehow exhausted the power capability of whatever device is supplying it? Have you tried using external power while still using the Ethernet connection or WiFi?

Re: Qrlo Q LED light regularly offline

TandC — Sat, 24 Jul 2021 05:45:27 GMT

FIXED - Replaced the POE switch (TP Link TL-SG2210P) with Cisco Catalyst 2960 and the constant LED orange/blue to blue has gone.

Stable again!!