topic How to change q plus from wifi to POE? in Arlo Q Plus

How to change q plus from wifi to POE?

pinkoos — Tue, 20 Oct 2020 17:19:04 GMT

I thought I had set up my q plus to connect via POE, but the app shows a little 'wifi' symbol on the camera view page

So it's possible I set it up via wifi by mistake

Anyway, what do I need to do to convert it to a POE connection?

I already have it plugged into my POE switch via the adapter and that's how it's getting power - I just think it's not actually getting internet via the switch but rather it's getting internet over wifi

So, I just need to convert it from wifi to POE

What do I need to do? I can't find a setting to change the connection type

Thank you

Re: How to change q plus from wifi to POE

jguerdat — Sat, 17 Oct 2020 13:37:03 GMT

I don't have a Q+ but I would assume that removing the camera from Settings, My Devices and setting it up again would resolve this.

Re: How to change q plus from wifi to POE

pinkoos — Sat, 17 Oct 2020 13:50:41 GMT

I tried that but it didn't work

It seems I'm able to setup using wifi, but it won't find the devices when trying to use POE or ethernet

I've confirmed that my internet connection is working, that my router is working, that my POE switch is working and the ports on the switch I'm trying to use are working

I have a few other non-Arlo cams connected to the POE switch that work fine

Just can't get these Arlos to connect with ethernet/POE

Frustrating...

Re: How to change q plus from wifi to POE

ShayneS — Tue, 20 Oct 2020 17:18:36 GMT

Hio @pinkoos

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: How to change q plus from wifi to POE

pinkoos — Wed, 21 Oct 2020 16:05:50 GMT

Yes, thank you, I plan on doing that when I have some time