topic Arlo q plus automatically disabled in Arlo Q Plus

Arlo q plus automatically disabled

Left — Sun, 29 Sep 2019 06:51:29 GMT

I have 2 arlo q plus cameras connected over wifi. Both recently get automatically disabled almost every day/ few hours and I have to manually set them to ON. The one is 4 metres away from the router, the other abt 15 and in another room but still with relatively strong wifi signal. I have checked a prior forum discussion but didnt help. Any ideas how to troubleshoot and whether it is possibly a fault of the devices, so I need to ask for replacement?

Re: Arlo q plus automatically disabled

jguerdat — Sun, 29 Sep 2019 10:05:40 GMT

What mode are you using? Are you using the schedule or geofencing?

Re: Arlo q plus automatically disabled

Left — Sun, 06 Oct 2019 21:04:17 GMT

I am basically having them disarmed most of the time. Could this be the reason?

Re: Arlo q plus automatically disabled

jguerdat — Mon, 07 Oct 2019 12:48:13 GMT

Sorry, I don't understand what you're trying to say. Initially, you said the camera is being changed to disarmed by themselves. I asked if you were using geofencing or schedule that may be causing the mode to switch between armed and disarmed.

Re: Arlo q plus automatically disabled

Left — Mon, 07 Oct 2019 22:01:30 GMT

Maybe it was not clear when describing the issue in the first post. The cameras are automatically set to disabled (not disarmed) under device settings. I have every time to go to each device and set this back to on. This happens after some hours or days and regardless the mode I use (disarmed or other).

Re: Arlo q plus automatically disabled

ShayneS — Mon, 07 Oct 2019 22:22:05 GMT

Hi @Left

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support