topic Re: Can't Accept Grant Access Invite in Arlo Q Plus

Can't Accept Grant Access Invite

SJones92 — Mon, 16 Sep 2019 02:11:55 GMT

I've been trying to accept access to my mother's phone with no luck. She followed the link, created an account, but after opening the app there was no invite to be accepted and she was unable to pair her phone with the Arlo. I've gone through coutless post on the discussion board but no one seems to have gotten a solution. At least not one that was posted. Any suggestions??

Re: Can't Accept Grant Access Invite

ShayneS — Tue, 17 Sep 2019 00:09:37 GMT

HI @SJones92

Have you tried to grant access to another email by chance? (does that go through). Does she happen to have any spam filtering by chance?

Re: Can't Accept Grant Access Invite

SJones92 — Tue, 17 Sep 2019 03:42:16 GMT

Yes, I tried sending the invite to my dad as well since he also needs access. But it did not work for him either. They both have created accounts but there is no where for them to accept the invite.

Re: Can't Accept Grant Access Invite

ShayneS — Tue, 17 Sep 2019 17:41:10 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Can't Accept Grant Access Invite

mshumph — Tue, 07 Jan 2020 15:45:52 GMT

Did you find the solution to your problem? I am having the same problem and have tried to send to multiple emails. Invite is either not received or when received, recipient is guided to set up a new system.

Re: Can't Accept Grant Access Invite

ShayneS — Tue, 07 Jan 2020 16:50:24 GMT

@mshumph

Does the person you send the email to have an account created yet? They will need to create an Arlo account before they can access your system.

Re: Can't Accept Grant Access Invite

SJones92 — Tue, 07 Jan 2020 22:53:52 GMT

Nope, never found a solution. I ended up using another company.

Re: Can't Accept Grant Access Invite

ShayneS — Tue, 07 Jan 2020 23:07:45 GMT

@SJones92

Thank you for your reply. Best of luck & if you ever have any questions, I will be happy to assist you.

Re: Can't Accept Grant Access Invite

mshumph — Sat, 01 Feb 2020 07:36:38 GMT

Solved my grant access problem. System is setup under my husband’s profile. I had access but it expired.

I have 4 email accounts—-sbcglobal, Yahoo, Outlook and Gmail. I could send to and receive the invite at sbcglobal, but upon acceptance and trying to create my account, system treated it as a new install. When I tried to resend invitation, system said this email address had already been used and wouldn’t resend. I could not send invites at all to either Yahoo or Outlook. I finally sent invite to gmail. I was able to create my account, and then grant access privileges. No idea why the other emails did not work.

Re: Can't Accept Grant Access Invite

RickA1967 — Wed, 20 May 2020 20:56:55 GMT

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Re: Can't Accept Grant Access Invite

Hutch44 — Sun, 09 Aug 2020 17:50:37 GMT

I had same issue with the invites. Accept the invite but create the account online through a browser not the app. Once you have done this and verified the device and log into the app it should recognize the user.