topic I can only play about 5 seconds of the CVR before I get an 'error parsing fragment ' message in Arlo Q Plus

I can only play about 5 seconds of the CVR before I get an 'error parsing fragment ' message

eltelboy — Thu, 27 Jun 2019 15:37:42 GMT

No longer seems to be working correctly, I can only play about 5 seconds of the CVR before I get an 'error parsing fragment ' message. So effectively unusable again.

Re: I can only play about 5 seconds of the CVR before I get an 'error parsing fragment ' message

JessicaP — Thu, 27 Jun 2019 15:37:54 GMT

Hey eltelboy,

Have you tried clearing your cache/cookies, tried on incognito mode, or tried on a different browser? Do you have a screenshot that shows the error after playing about five seconds later?

Re: I can only play about 5 seconds of the CVR before I get an 'error parsing fragment ' message

eltelboy — Sun, 07 Jul 2019 19:00:04 GMT

Still getting same error although its not as frequent as before. It seems at certain times the CVR is OK and at other times this error comes up many times. Tried different browsers etc but makes no difference , I have attached a PDF document with error message,

Re: I can only play about 5 seconds of the CVR before I get an 'error parsing fragment ' message

JessicaP — Mon, 08 Jul 2019 21:40:30 GMT

Thanks for sending over the error message. Is this also happening when trying on the Arlo app on your phone device?

Re: I can only play about 5 seconds of the CVR before I get an 'error parsing fragment ' message

eltelboy — Tue, 09 Jul 2019 06:18:36 GMT

When you play the same part of video on the phone, instead of the error message you just get a black screen.

Re: I can only play about 5 seconds of the CVR before I get an 'error parsing fragment ' message

JessicaP — Tue, 09 Jul 2019 17:11:57 GMT

Let me reach out to you via private message to gather more information from you.