topic Re: Arlo Q Plus PoE not detected in Arlo Q Plus

Arlo Q Plus PoE not detected

OskarA — Sun, 05 May 2019 20:40:25 GMT

I am trying to add a 3rd Arlo Q Plus to my system when powered by PoE cable from the same switch as my other two. it comes up with the LED solid amber (booting) and then going over to blinking amber. But when Iscan for it to be added to my network, nothing happens and it is not discovered.

I tried pushing the reset button and factory reset it, which didn't help either.

Any idea, anyone?

Re: Arlo Q Plus PoE not detected

ShayneS — Mon, 06 May 2019 23:11:03 GMT

Is this a fast blinking Amber or a slow blinking Amber?

Re: Arlo Q Plus PoE not detected

OskarA — Tue, 07 May 2019 01:53:13 GMT

I did more tests today. I had another camera that was also brand new and tested it.

this one had a slower blinking pattern and connected to the same Ethernet cable came up as described in the manual and got detected within 5sec and was added to my account.

then I connected the failing camera to another Ethernet cable again from the same switch and noticed that the blinking pattern was different. it was faster. looking at the manual, it says that it is waiting for the wireless network. so it looks like it does not realize that it has an ethernet connection and still wants wireless. I also heard a relay inside the camera that clicked several times.

I think this is faulty. How do I return this, i.e RMA?

Re: Arlo Q Plus PoE not detected

jguerdat — Tue, 07 May 2019 12:04:07 GMT

Fastest to swap at the store. Otherwise open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Q Plus PoE not detected

Wayne72 — Fri, 10 May 2019 11:23:03 GMT

@OskarA wrote:

I also heard a relay inside the camera that clicked several times.

I think this is faulty. How do I return this, i.e RMA?

The clicking is the infrared filter changing. If you use the APP or portal to request a camera reboot you will also hear this clicking.