topic Re: Notifications because screen refreshes in Arlo Q Plus

Notifications because screen refreshes

Jarlo737 — Fri, 05 Apr 2019 21:04:37 GMT

I keep getting notifications while there is no actual movement detected. When I check the video it looks like the screen refreshes. Similar to a flickering light. Does anyone know how to solve this problem? Preferably without having to need the Smart plan.

Re: Notifications because screen refreshes

ShayneS — Fri, 05 Apr 2019 21:07:46 GMT

@Jarlo737

What troubleshooting steps have you performed so far? I do not want to suggest anything you may have previously done.

Re: Notifications because screen refreshes

Jarlo737 — Fri, 05 Apr 2019 21:11:19 GMT

I set up a relatively small activity zone and set the movement sensitivity to 1.

Re: Notifications because screen refreshes

ShayneS — Fri, 05 Apr 2019 22:10:02 GMT

Have you tried to reboot the base station? If you have done this, you can try and remove the camera from the Settings > my devices > re-add it & test again.

Re: Notifications because screen refreshes

jguerdat — Sat, 06 Apr 2019 00:06:19 GMT

Did you set the sensitivity in your modes and rules? The motion detection test is just a test to be used in your rules.

Re: Notifications because screen refreshes

Jarlo737 — Sun, 07 Apr 2019 07:48:42 GMT

I have the Q Plus so no base station. I can try to restart or remove the camera, but I haven't had the false notification for a day now so I'll wait a little before I try that option.

Re: Notifications because screen refreshes

Jarlo737 — Sun, 07 Apr 2019 07:49:51 GMT

Yes, I set the sensitivy in the rules. Moreover, that's the only place where I can set the sensitivy. I don't see any other options.

Re: Notifications because screen refreshes

Jarlo737 — Sun, 07 Apr 2019 07:51:51 GMT

Could it help if I adjust the Flicker Adjustment? It's now set to 'Auto (50Hz)', but I can also choose '60Hz' or '50Hz'.

Re: Notifications because screen refreshes

jguerdat — Sun, 07 Apr 2019 12:28:23 GMT

I don't belive the flicker setting would help false detections. I would guess that something is flashing in the camera's view causing enough change in enough pixels to trigger the camera. I would try a total camera reset and, failing that making a difference, open a case with support for a potentially bad camera:

https://www.arlo.com/en-us/support/contact.aspx