topic Re: Arlo Q Plus - POE Power Not working in Arlo Q Plus

Arlo Q Plus - POE Power Not working

19rs50 — Tue, 26 Feb 2019 23:21:18 GMT

The camera works with a ethernet connection and the AC power adapter. When I remove the AC power (at the unit(), teh cameral stops working (no status light on the camera and the app shows lost connection). I have combed the internet for an answer and have placed several calls to the support line with no success. Seems to be out of the persons's knowledge. Any help will be apprciated.

I have: rebooted the router (Apple Airport Extreme) and have deleted and reset the cameral serveral times.

Re: Arlo Q Plus - POE Power Not working

TomMac — Wed, 27 Feb 2019 03:17:22 GMT

Does the AirPort Extreme support POE?

TMK, they required an addional kit for poe

Re: Arlo Q Plus - POE Power Not working

19rs50 — Wed, 27 Feb 2019 04:11:23 GMT

I’ll find out and let you know what I find.

Re: Arlo Q Plus - POE Power Not working

19rs50 — Tue, 05 Mar 2019 17:32:01 GMT

OK. I originally posted this thread. I am new to PoE. I figured that if the box showed "Connect with WifFi or Ethernet" and "Power-over Ethernet. Power and connect to your network with a single cable", that is all I needed to do. Turns out that PoE requires a PoE enabled switch that I eventually purchased and installed. They show this in the booklet inside the box. It would be nice if they repeated this on the outside too. Also, it would be great if the company instructed their support hot line to know this. I went through three different people who did not know this. Now that I do, it would be one of the first questions I would ask if I was part of the Arlo support team. So, while Arlo Q + is a great product, it would behoove them to teach their support folks a bit about the fundamentals.