topic Re: Q Plus - SD Card Will Not Format Using The Camera Or Even Recognize A Formatted Card in Arlo Q Plus

Q Plus - SD Card Will Not Format Using The Camera Or Even Recognize A Formatted Card

Doggman — Mon, 12 Nov 2018 23:13:31 GMT

My new Q Plus will not format the new 128GB Series10 SD Cared even though page 25 of the manual states that that is an option. I do not have that option in my IOS app under the storage device section. I formatted the card in FAT32 and in the storage section of the app it says that the device requires formatting. The card is a good card. What am I missing? I have the latest firmware update.

Q Plus - SD Card Will Not Format Using The Camera Or Even Recognize A Formatted Card

ShayneS — Mon, 12 Nov 2018 23:14:25 GMT

Doggman,

Do you have another sd card we can try for testing purposes?

Re: Q Plus - SD Card Will Not Format Using The Camera Or Even Recognize A Formatted Card

Killerwhale — Tue, 04 Dec 2018 05:49:00 GMT

I have exactly the same issue. Yes, I have tried with multiple sd cards. I have attached the screenshot

Re: Q Plus - SD Card Will Not Format Using The Camera Or Even Recognize A Formatted Card

Doggman — Tue, 04 Dec 2018 06:16:42 GMT

I finally gave up with the 128GB SD cards and found that 32GB cards works in the camera. It certainly is a loss of functionality. There’s something screwy with the Q Plus and 128 cards.

Re: Q Plus - SD Card Will Not Format Using The Camera Or Even Recognize A Formatted Card

Killerwhale — Sat, 08 Dec 2018 21:51:00 GMT

Hey Doggman! I think I figured this out. Go to my account or my arlo on Alro.com using your PC instead of your phone. There is a page that shows your connected cameras (it looks pretty similar with what you see on the app) and find your arlo q and go to storage option. You can format your sd card there. I successfully formated my 128 GB with this way. Hope this helps!

Re: Q Plus - SD Card Will Not Format Using The Camera Or Even Recognize A Formatted Card

Doggman — Sat, 08 Dec 2018 21:54:45 GMT

Thanks Killerwhale - I’ll get another 128G SD card and give it a go!