topic Re: No Arlo Devices found in Arlo Q Plus

No Arlo Devices Found

Smith2018 — Fri, 02 Nov 2018 16:13:46 GMT

All my cameras were offline yesterday. I have reset them and tried wifi, Ethernet and Poe, but App showed "No Arlo Devices found". Internet have no problem at home. What's the problem?

Re: No Arlo Devices found

jguerdat — Wed, 31 Oct 2018 17:22:56 GMT

No VPN in use? Restarted the router? You're on the same network that you're trying to connect the camera to?

Re: No Arlo Devices found

Smith2018 — Wed, 31 Oct 2018 23:07:31 GMT

No VPN. The the same network. Restart router. It did not work. The cameras were installed in China. Is it a problem? But it worked well before.

Re: No Arlo Devices found

jguerdat — Thu, 01 Nov 2018 00:30:51 GMT

China seems to be a recent recurring theme but I don't think that's your problem. You can use Settings, My Devices, your camera, Connected To (or something like that which allows you to select a new network). If that doesn't work, reset the camera by removing it from Settings, My Devices and start fresh.

Re: No Arlo Devices found

Smith2018 — Thu, 01 Nov 2018 01:03:49 GMT

I have reset cameras and deleted them from App, but when I wanted to add them agian , the cameras flashs amber light and it seems that the App can’t find it. It seems to be same when switching to different network or VPN.

Re: No Arlo Devices found

Smith2018 — Thu, 01 Nov 2018 01:30:25 GMT

Yes. No vpn. Deleted it from App. Reset cameras. Restarted router. Th same network. App still can’t add it as a new one.

Re: No Arlo Devices found

jguerdat — Thu, 01 Nov 2018 11:47:09 GMT

Since CHina was mentioned, what country are you currently in?

Re: No Arlo Devices found

Smith2018 — Thu, 01 Nov 2018 14:55:24 GMT

China now.

Re: No Arlo Devices found

jguerdat — Thu, 01 Nov 2018 16:09:06 GMT

I believe that's your problem. There's a similar thread in the Q Plus section with the same problem in the same country.

Re: No Arlo Devices found

Smith2018 — Thu, 01 Nov 2018 23:19:44 GMT

How to slove this problem? I have installed POE Ethernet cable in my house. What about other brand POE camera instead of arlo if there is no way to deal with this problem.

Re: No Arlo Devices found

jguerdat — Fri, 02 Nov 2018 00:11:38 GMT

You're on yer own for that. We can help with Arlo but...

Re: No Arlo Devices found

Smith2018 — Fri, 02 Nov 2018 08:12:32 GMT

There are other ways to make it right? I had 3 alro q plus and 2 arlo pro cameras that didn’t work.

Re: No Arlo Devices found

jguerdat — Fri, 02 Nov 2018 13:00:05 GMT

It would appearthat when in China you need to work with the ISP and whomever else. If they're blocking access there's nothing we can do to help.

Re: No Arlo Devices found

ArloChris — Mon, 05 Nov 2018 06:03:31 GMT

I got the same issue. I located at China Guangdong.

Could you please provide more information for working with the ISP? For example, I need unlock which ports?

Thank you.

Re: No Arlo Devices found

jguerdat — Mon, 05 Nov 2018 13:17:30 GMT

Ports 80, 123 and 443 to arlo.netgear.com need to be open.

Re: No Arlo Devices found

ditchdoc — Fri, 21 Dec 2018 23:18:25 GMT

is the same true (those ports) for America??? I got the same issue

Re: No Arlo Devices found

jguerdat — Sat, 22 Dec 2018 01:28:35 GMT

Yes. Give us details about what you've tried and seen.

Re: No Arlo Devices found

Bodonka — Wed, 09 Jan 2019 16:57:20 GMT

I recently was given an arlo Q plus from a friend and when setting it up I have received nothing but issues from the start even though the camera was working a few days to a week prior to me receiving it.

Originally the camera just kept cycling through Amber, blue and purple lights and would do so for multiple hours. After reading through some comments on a thread I decided to leave the camera plugged in over night.
I woke up this morning and not a single LED was showing. I went through set up as usual and got as far as the app looking for the camera. I keep ending up with the same issue - no arlo devices found.

When i press and hold sync the LES flashes blue and I also get the chime when scanning the QR code. What can I do to fix this issue?

Re: No Arlo Devices found

jguerdat — Wed, 09 Jan 2019 18:58:48 GMT

Since you were given the camera, did the previous owner remove the camera from his account? That's needed.

Re: No Arlo Devices found

Malikjb — Sun, 20 Jan 2019 04:47:47 GMT

I am in US. The yellow light on camera was blinking. I tried to restart it several times, deleted it from my account, reset it also but still does not work. I followed all the steps heard the chime but my iPhone can not detect the camera. Finally I folded the camera and wire and put them in the closet. Looks like a software issue mm