https://community.arlo.com/t5/Arlo-Q-Plus/Arlo-Q-Purple-Video/m-p/1547533#M2152 <P><STRONG>All of my video is purple</STRONG> - day and night. I had taken this out of service because I didnt need it any more, and now I have started using it again and all is purple.</P><P>&nbsp;</P><P>Closed threads about this, but no one said how to get in touch with NetGear for replacement. Is that the only option?</P><P>&nbsp;</P><P>Thanks.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Arlo Q video image screenshot - daytime." style="width: 720px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/26147i9560A7E8F4942259/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="Arlo Purple Video.png" alt="Arlo Q video image screenshot - daytime." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Arlo Q video image screenshot - daytime.</span></span></P><P>&nbsp;</P> Sun, 08 Apr 2018 19:27:19 GMT Utopian 2018-04-08T19:27:19Z https://community.arlo.com/t5/Arlo-Q-Plus/Arlo-Q-Purple-Video/m-p/1547533#M2152 <P><STRONG>All of my video is purple</STRONG> - day and night. I had taken this out of service because I didnt need it any more, and now I have started using it again and all is purple.</P><P>&nbsp;</P><P>Closed threads about this, but no one said how to get in touch with NetGear for replacement. Is that the only option?</P><P>&nbsp;</P><P>Thanks.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Arlo Q video image screenshot - daytime." style="width: 720px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/26147i9560A7E8F4942259/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="Arlo Purple Video.png" alt="Arlo Q video image screenshot - daytime." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Arlo Q video image screenshot - daytime.</span></span></P><P>&nbsp;</P> Sun, 08 Apr 2018 19:27:19 GMT https://community.arlo.com/t5/Arlo-Q-Plus/Arlo-Q-Purple-Video/m-p/1547533#M2152 Utopian 2018-04-08T19:27:19Z https://community.arlo.com/t5/Arlo-Q-Plus/Arlo-Q-Purple-Video/m-p/1547576#M2153 <P>The only way to get a replacement is by opening a case with support here, just as stated in those other threads. Use the Contact Support link at the bottom here and again on the new page.</P> Sun, 08 Apr 2018 20:54:54 GMT https://community.arlo.com/t5/Arlo-Q-Plus/Arlo-Q-Purple-Video/m-p/1547576#M2153 jguerdat 2018-04-08T20:54:54Z