topic Re: CVR - timeline unstable in Arlo Q Plus

CVR - timeline unstable

Camanon — Mon, 29 Jan 2018 14:50:37 GMT

I have an Arlo Q Plus with a CVR subscription. Since Saturday last week, the timeline has become unstable - meaning that at any attempt to move the timeline back in time, after a few seconds the feed jumps back to present time. In other words, I am unable to rewind and use the camera's recordings. This problem occurs in both phone app and browser, so I assume is a Netgear problem.

Does anyone know what is going on, or how to correct it?

Re: CVR - timeline unstable

jguerdat — Mon, 29 Jan 2018 18:30:06 GMT

I've been having some issues, too. Open a case with support here so pressure is applied.

Re: CVR - timeline unstable

Camanon — Tue, 30 Jan 2018 00:35:00 GMT

I'd love to, but don't know how or where. I searched through the support pages and all I could see are faqs, tutorials and one phone number. How does one write to the technical staff?

Re: CVR - timeline unstable

jguerdat — Tue, 30 Jan 2018 01:45:40 GMT

If that is available, email is disabled. Use chat or phone to open a case.