topic Re: CVR Not Recording in Arlo Q Plus

CVR Not Recording

kmgeorge6 — Tue, 04 Oct 2016 13:29:27 GMT

I'm having issues where my CVR stops recording, sometimes for hours, however during that time frame I still get audio and motion clips. Currently, my CVR has been down for 10 hours. I can watch live and record manually, but nothing is saving to my timeline. I've remotely restarted my camera as well, and it still isn't recording. Any suggestions?

Re: CVR Not Recording

jguerdat — Tue, 04 Oct 2016 22:47:38 GMT

Nothing you can do. Open a case with support. In the meantime, try restarting the camera using the power plug.

Re: CVR Not Recording

JamesC — Thu, 06 Oct 2016 20:06:47 GMT

kmgeorge6,

Recently some server side updates regarding CVR were made that could have impacted a small number of users. Are you still experiencing this behavior?

Please let us know,

JamesC

Re: CVR Not Recording

kmgeorge6 — Thu, 06 Oct 2016 20:53:05 GMT

Hi James-

I noticed last night there were a bunch of breaks in he CVR but it looks like since 2 AM today it's been OK. Would that have been when the issues were fixed? This is what i was getting:

Re: CVR Not Recording

JamesC — Fri, 07 Oct 2016 15:57:59 GMT

kmgeorge6,

This could also be the result of a poor WiFi connection to your camera. Be sure the WiFi signal strength is strong.

If you are not still seeing this behavior please continue to monitor your CVR and let us know if you see any more issues.

JamesC

Re: CVR Not Recording

kmgeorge6 — Fri, 07 Oct 2016 16:01:29 GMT

Thanks James. We have the Arlo connected to the router with an ethernet cord, so I don't think the WiFi signal strength should be playing any factors in it.

Re: CVR Not Recording

JamesC — Mon, 10 Oct 2016 21:22:28 GMT

kmgeorge6,

Are you still seeing these gaps in CVR?

Please let us know,

JamesC

Re: CVR Not Recording

kmgeorge6 — Wed, 12 Oct 2016 12:58:10 GMT

Yea I am, the other night it went out the whole night too. It only seems to start working again if we restart it or unplug and plug it in. But this isn't ideal since my apartment is small the camera usually tends to turn on after the motion is already out of view, so if I'm not aware the cvr is down I can't determine what set off the camera.

Re: CVR Not Recording

JamesC — Wed, 12 Oct 2016 15:04:47 GMT

kmgeorge6,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC