topic Re: Arlo App reports the database is offline in Arlo Q Plus

Arlo App reports the database is offline

Wayne72 — Wed, 25 Oct 2017 08:50:08 GMT

When clicking on the Library tab of the Arlo App it responded with the database is offline. I sincerely hope it's made recording and when it's back online is fully functional. I need the footage of today for a serious matter.

Re: Arlo App reports the database is offline

Wayne72 — Wed, 25 Oct 2017 08:55:52 GMT

Online it says "Please Wait"

Re: Arlo App reports the database is offline

Retired_Member — Wed, 25 Oct 2017 09:00:04 GMT

Come on - where's any update on this? Way too slow support!

Re: Arlo App reports the database is offline

Richpat609 — Wed, 25 Oct 2017 09:54:19 GMT

2017-10-25 at 0546 eastern time;

Yyup, still offline.

A suggestion if your unit has it, spend the $20 to $30 and add a USB Jump Drive (or 2) to your base unit.

Here in Florida, during and after IRMA, I had my base unit on UPS Battery back-up and the ARLO Pros were fully charged, so even when we lost power and cable I got 4 days worth of security recordings stored to the jump drives.

Then I transfered the recording to my computer to view. This would have helped you out in this situation as well.

I have 2 separate systems at 2 different locations, so I feel you! Not being able to see what may have occured overnight right now does cause "Irritation" when you are so used to the knowledge that all was OK by viewing the library.

Hopefully they will get it back up runing quickly........

Re: Arlo App reports the database is offline

Wayne72 — Wed, 25 Oct 2017 10:14:15 GMT

It's really falling over now. I was able to see live footage and settings but now the live view shows -

"Your device is not connected"

"Make sure it's connected to your router and has a working Internet connection."

I know it's not offline because even while I'm away I have remote options.

Re: Arlo App reports the database is offline

mdgm-ntgr — Wed, 25 Oct 2017 10:40:51 GMT

Please see Arlo outage

Re: Arlo App reports the database is offline

Wayne72 — Wed, 25 Oct 2017 10:47:22 GMT

Thankyou for feedback.

Re: Arlo App reports the database is offline

Wayne72 — Wed, 25 Oct 2017 10:49:07 GMT

Outage note reads -

_________________________________

Dear Arlo customer,

We are aware of an issue where some customers are temporarily unable to access videos recorded prior to 2.30 AM Pacific time in their library. ARLO team is actively working to restore this feature as soon as possible.

Please note that all your videos are safe and camera system is working. You will continue to get alerts for a new activity recorded by the camera system.

All data recorded after this time will be accessible, and we will update this page once our server is back online.

We apologize for any inconvenience this might cause.

Stay tuned!

Best regards,

The Arlo Team

_________________________________