topic Can't view Library? Server issue? in Arlo Q Plus

Can't view Library? Server issue?

BigBillJones — Tue, 05 Sep 2017 17:23:16 GMT

I lost the ability to view videos at least an hour ago. I restarted the camera, unplugged and replugged it, turned phone off and on, and it's a problem on the PC too. I can't view previously recorded videos or the live feature. Anyone else or with any tips?

Edit: I should say I'm still getting notifications and it's posting times of videos in the library, but no videos themselves. If I do the "live" view I get a second of audio but that's it.

Re: Can't view Library? Server issue?

JamesC — Wed, 06 Sep 2017 21:34:26 GMT

BigBillJones,

I've not been able to replicate any issues viewing live streams or library content. Are you still seeing this behavior?

JamesC

Re: Can't view Library? Server issue?

Wayne72 — Fri, 08 Sep 2017 09:26:11 GMT

BigBillJones wrote:
I lost the ability to view videos at least an hour ago. I restarted the camera, unplugged and replugged it, turned phone off and on, and it's a problem on the PC too. I can't view previously recorded videos or the live feature. Anyone else or with any tips?

Yes my system had this problem on 4th September after 15:25 (+10hrs GMT). I was away and the only way to restore full operation is to power cycle the camera. You continue to get notifications when this issue happens but no library footage.

I find this is occuring aproximately monthly. I suspect server reboots for software updates.