topic Re: Picture is Purple in Arlo Q Plus

Picture is Purple

wfod — Thu, 29 Sep 2016 23:44:37 GMT

after a power outage my two cameras came back on, but now both pictures are purple. They were installed a week ago. I tried a restart from my app on one camera-no help. Should I try a factory reset?

Re: Picture is Purple

jguerdat — Sun, 04 Sep 2016 13:32:44 GMT

No. It's the cameras, not the setup. There are tons of threads here found through a brief browsing of the forums or a search dealing with this. The basics - open and close the battery doors to reset the cameras. Failing that, contact support using the big Support link at the top here to open a case for replacement.

Re: Picture is Purple

JamesC — Tue, 06 Sep 2016 18:33:15 GMT

wfod,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC