topic Motion triggered but only captures sound in Arlo Q Plus

Motion triggered but only captures sound

Joe-N — Wed, 30 Aug 2017 14:15:53 GMT

One of my 3 cameras captures video based on motion, but when I view the recording all I get is the sound (like a door closing, or footsteps, or talking). The video only shows a static image instead of capturing the motion. This happens about 75% of the time.

I've reset the camera numerous times and the signal is strong. Any ideas what's happening and how to fix it?

Re: Motion triggered but only captures sound

jguerdat — Wed, 30 Aug 2017 18:49:08 GMT

What happens if you reposition the camera, perhaps closer to the router? You could also swap cameras to see if it's the camera or location.

Re: Motion triggered but only captures sound

Joe-N — Wed, 30 Aug 2017 18:52:59 GMT

It's only about 15 ft away, through 1 wall. Of the 3 cameras, it's the closest one. And it has a full strong signal.

Re: Motion triggered but only captures sound

jguerdat — Wed, 30 Aug 2017 20:13:01 GMT

Still worth a try.