topic Re: Arlo Q Plus SD card disabled in Arlo Q Plus

Arlo Q Plus SD card disabled

Doggydong — Thu, 29 Sep 2016 23:42:21 GMT

My arlo shows my SD card as disabled and would not show a status or allow any SD card functions. What gives?

Re: Arlo Q Plus SD card disabled

jguerdat — Fri, 15 Jul 2016 14:14:48 GMT

I don't have a Q+ so can't try things but is it possible the card is the problem? Maybe a different format (I suppose the camera may not support many different formats) or trying a different card?

Re: Arlo Q Plus SD card disabled

Doggydong — Fri, 15 Jul 2016 17:08:14 GMT

Actually it worked initially when I first installed it, but recently I noticed it's disabled. Perhaps a sw update bug?

Re: Arlo Q Plus SD card disabled

JamesC — Fri, 15 Jul 2016 21:37:22 GMT

Doggydong,

Within Settings for your Arlo Q, click on SD Card under Storage. Do you have SD Card Recording toggled on?

JamesC

Re: Arlo Q Plus SD card disabled

Doggydong — Fri, 15 Jul 2016 21:41:16 GMT

Yes it's toggled on. But status and storage capacity are showed as "-". Card management functions such as eject and format card is disabled as well

Re: Arlo Q Plus SD card disabled

JamesC — Mon, 18 Jul 2016 16:36:35 GMT

Doggydong,

This could indicate an issue with the SD card, consider installing it in a different device (or SD card reader) and see if the card is accessible.

JamesC

Re: Arlo Q Plus SD card disabled

Doggydong — Mon, 18 Jul 2016 17:18:06 GMT

Is it a FAT32 file format?

Re: Arlo Q Plus SD card disabled

TomMac — Tue, 19 Jul 2016 12:46:51 GMT

That is a normal used format for mp4, so it should work.

Re: Arlo Q Plus SD card disabled

JustLearning — Sun, 18 Jun 2017 12:17:15 GMT

Will the Arlo Q Plus record to sd card when the wifi signal drops out?

Re: Arlo Q Plus SD card disabled

JustLearning — Sun, 18 Jun 2017 12:23:23 GMT

Will the Arlo Q Plus record to sd card when the wifi signal drops out? Is there anyway that sd card recording can be permanently on and not remotely disabled?

Re: Arlo Q Plus SD card disabled

jguerdat — Sun, 18 Jun 2017 23:17:10 GMT

Yes, the SD card is used for all recordings, whether connected to the Internet or not (once configured). However, it's for backup purposes since you have to unmount it and use a computer to see them. Any recordings created while not connected won't be uploaded to the cloud so it's up to you to manage them.

The only way to disable SD card recording is via the interface.