topic Re: Inaccurate Message about only 5 cameras allowed in Arlo Q

Inaccurate Message about only 5 cameras allowed

ArloJesse — Mon, 16 Sep 2019 23:41:02 GMT

I have 4 Arlo Q cameras but my backyard camera is refusing to connect stating only 5 cameras are allowed (see photo). Even when I stop the streaming from the other 3, the backyard camera still gives the same message. How can this be fixed? Thank you!

Inaccurate Message about only 5 cameras allowed

ShayneS — Mon, 16 Sep 2019 23:41:17 GMT

Hi @ArloJesse

Have you tried to remove & re-install the Arlo app?

Is this the old Arlo legacy app or the new Arlo app version 2.8?

Is this displayed in the web browser and Arlo app?

Re: Inaccurate Message about only 5 cameras allowed

ArloJesse — Tue, 17 Sep 2019 05:39:07 GMT

Hi Shayne,

Yes, that is what, finally, got it working....I had to reinstall it.

However, I am confused about the Arlo App version 2.8 that you mentioned. I only have the

Arlo Legacy App (for my iPad). I could not find the App you mentioned in the Apple store. There

was an Arlo Lifestyle App but it appears to be rated badly.

Thank you for your assistance!

Re: Inaccurate Message about only 5 cameras allowed

StephenB — Tue, 17 Sep 2019 14:03:17 GMT

@ArloJesse wrote:

However, I am confused about the Arlo App version 2.8 that you mentioned. I only have the

Arlo Legacy App (for my iPad). I could not find the App you mentioned in the Apple store.

It's there (distributed by Arlo Technologies, not Netgear). You will need to switch to it by the end of the month.

There have been a lot of issues reported here, and it was updated yesterday. So maybe wait a little bit, and monitor the forum before you switch to it.

Re: Inaccurate Message about only 5 cameras allowed

ArloJesse — Tue, 17 Sep 2019 18:31:47 GMT

Thank you, StephenB. I searched under "Arlo Technologies" and found it. I will look to see if there is a newer version for my PC also. Thanks again!

Re: Inaccurate Message about only 5 cameras allowed

StephenB — Tue, 17 Sep 2019 22:18:41 GMT

@ArloJesse wrote:

I will look to see if there is a newer version for my PC also. Thanks again!

There is no PC app, you just use your web browser as before. Though you should be browsing to my.arlo.com, and not the older arlo.netgear.com.

Re: Inaccurate Message about only 5 cameras allowed

ArloJesse — Wed, 18 Sep 2019 07:16:03 GMT

Thank you, StephenB, for letting me know that. I'm using the my.arlo.com site which works great for me. Thanks for your help!