topic Re: Arlo Q not connecting after the upgrade in Arlo Q

Arlo Q not connecting after the upgrade

bpcone1 — Thu, 12 Sep 2019 14:09:28 GMT

just upgraded to the new app and now my arlo q is not connecting

Re: Arlo Q not connecting after the upgrade

jguerdat — Fri, 13 Sep 2019 12:39:25 GMT

Are you getting recordings? What is the LED on the camera showing? Have you tried using a browser?

Re: Arlo Q not connecting after the upgrade

Silverdodge — Fri, 13 Sep 2019 21:39:13 GMT

Arlo Q is has been a piece of garbage since they released it. I can't even log into my device anymore using Chrome or Safari using the same frickin userid/password that is used to access this forum.

Re: Arlo Q not connecting after the upgrade

StephenB — Fri, 13 Sep 2019 14:59:18 GMT

@Silverdodge wrote:

I can't even log into my device anymore using Chrome or Safari using the same frickin userid/password that is used to access this forum.

I don't own an Arlo Q, so no comments on that camera.

I do want to point out that your Q could have been set up using a different email address than the one you use here. That would explain your log-in issue.

Re: Arlo Q not connecting after the upgrade

Silverdodge — Fri, 13 Sep 2019 17:36:57 GMT

Thanks. Same email account as always. Anyhow, I deleted the shortcut on my desktop to the login page that I had been using since I got the device, did a google search for the login Arlo Q login page, used that and it now works.

Re: Arlo Q not connecting after the upgrade

bpcone1 — Fri, 13 Sep 2019 21:40:05 GMT

Hi @jguerdat It is saying that the camera is not connected so i cant even make the camera work

Re: Arlo Q not connecting after the upgrade

jguerdat — Sat, 14 Sep 2019 14:40:46 GMT

None of my questions require anything other than a few tests. Walk in front of the camera to see if you get a recording. Use a browser to go to https://my.arlo.com. Unplug the camera and plug it back in and watch the LED.