topic Re: Arlo Q doesn't react after ios app update in Arlo Q

Arlo Q doesn't react after ios app update

Retired_Member — Tue, 13 Aug 2019 21:50:57 GMT

Hello,

no changes from my side.

After ios app update:

- device status shows normal situation

- connection for live picture not possible

- push message is sent at activity, but library is emty

made several resets and new configuartions, but situation is still the same

Re: Arlo Q doesn't react after ios app update

ShayneS — Tue, 13 Aug 2019 21:53:37 GMT

Hi @Retired_Member

Are you still experiencing this issue?

Have you tried to factory reset the Arlo Q?

Doe this live view issue occur on the web browser as well?

What version of IOS are you running on your iphone? What Iphone are you experiencing the issue with?

Re: Arlo Q doesn't react after ios app update

Retired_Member — Wed, 14 Aug 2019 08:39:18 GMT

Hello,

I have solved this problem:-)

I made a restart of the router now it works

Thanks

Re: Arlo Q doesn't react after ios app update

ShayneS — Wed, 14 Aug 2019 18:21:43 GMT

@Retired_Member

That is good to hear!

Let me know if you have any further questions.

Re: Arlo Q doesn't react after ios app update

SP24 — Wed, 14 Aug 2019 21:31:50 GMT

I reset everything. Internet router. Arlo. The camera. Still Q didn’t work. Removed cam. Tried to sync it no luck.

Re: Arlo Q doesn't react after ios app update

ShayneS — Wed, 14 Aug 2019 21:44:21 GMT

Have you tried to setup the camera over a web browser?

Re: Arlo Q doesn't react after ios app update

SP24 — Thu, 15 Aug 2019 00:39:09 GMT

Yeah. Isn’t working over my phone. And I tried on my computer as well. I’m not getting a blinking amber light when I plug it in as the instructions say, but I’m able to get the blinking blue light, QR code jazz, and then it goes no where and says sorry unable to find my arlo Q

Re: Arlo Q doesn't react after ios app update

ShayneS — Thu, 15 Aug 2019 16:56:44 GMT

I would suggest contacting Customer Support regarding this issue. I have attached the link here Arlo Tech Support