https://community.arlo.com/t5/Arlo-Q/Arlo-Q-won-t-connect-to-new-router/m-p/1715348#M9802 <P>I recently had to replace my router, so have had to go back and re-connect every device. My Arlo Q wouldn't connect so I went through the reset process (10+ seconds until I heard the click) and it still won't install. My router is broadcasting the SSID (I checked), but Arlo always shows 'unknown SSID' when it asks for the password. I have a Netgear C7000v2 router, and put the camera about 6" from the router. It goes all through the steps until connecting then gives the Arlo 'unhappy' sound.</P> Sat, 03 Aug 2019 02:14:18 GMT JCLN 2019-08-03T02:14:18Z https://community.arlo.com/t5/Arlo-Q/Arlo-Q-won-t-connect-to-new-router/m-p/1715348#M9802 <P>I recently had to replace my router, so have had to go back and re-connect every device. My Arlo Q wouldn't connect so I went through the reset process (10+ seconds until I heard the click) and it still won't install. My router is broadcasting the SSID (I checked), but Arlo always shows 'unknown SSID' when it asks for the password. I have a Netgear C7000v2 router, and put the camera about 6" from the router. It goes all through the steps until connecting then gives the Arlo 'unhappy' sound.</P> Sat, 03 Aug 2019 02:14:18 GMT https://community.arlo.com/t5/Arlo-Q/Arlo-Q-won-t-connect-to-new-router/m-p/1715348#M9802 JCLN 2019-08-03T02:14:18Z https://community.arlo.com/t5/Arlo-Q/Arlo-Q-won-t-connect-to-new-router/m-p/1715754#M9803 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/670490">@JCLN</a></P> <P>&nbsp;</P> <P>&nbsp; Have you tried contacting customer support regarding this issue? I have attached the link here for you -&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">Arlo Tech Support</A></P> Mon, 05 Aug 2019 22:37:44 GMT https://community.arlo.com/t5/Arlo-Q/Arlo-Q-won-t-connect-to-new-router/m-p/1715754#M9803 ShayneS 2019-08-05T22:37:44Z