topic Arlo Q camera sends notifications but does not record video in Arlo Q

Arlo Q camera sends notifications but does not record video

v_p — Wed, 24 Jul 2019 01:05:38 GMT

Camera just stopped recording videos 3 days ago but I still get motion alerts.

Re: Arlo Q camera sends notifications but does not record video

JessicaP — Wed, 24 Jul 2019 22:30:16 GMT

Hey v_p,

Make sure your library does not have any filter on and check on the web client on your computer to see if you can see the video. And are you using a custom mode or using the default armed mode? If you're using a custom mode, try testing using the default armed mode to see if you're receiving any recording after it detects motion.

Re: Arlo Q camera sends notifications but does not record video

v_p — Fri, 26 Jul 2019 21:12:10 GMT

Thank you. I called customer support and they found a setting in the app to record video, that somehow was turned off. It's working fine now.