topic Re: Arlo Q - Camera Makes deep sound after chime in Arlo Q

Arlo Q - Camera Makes deep sound after chime

willbarefoot — Tue, 02 Jul 2019 03:06:19 GMT

I have 2 Arlo Q cameras. One was successfully added to my network.

The second one wll go through the setup process normally and even i even get the chime. But the chime is followed by a deeper tone with multiple notes, kind of a da da da da and the light will start blinking orange again.

I turned off my second network.

I've restarted the camera more times than I can count.

Tried setting up both cameras in the same room under the same conditions.

I've tried connecting with my PC, I Pad Pro, and I Phone. Nothing seems to work.

Anyone ever solved this issue?

Re: Arlo Q - Camera Makes deep sound after chime

JessicaP — Wed, 03 Jul 2019 16:27:25 GMT

Hey willbarefoot,

When you said you restarted your camera, have you tried to do a factory reset? Hold the reset button on the side of your Arlo Q for about 10 seconds and you'll hear a click and the front LED will flash. From there, try to sync the camera again.

Re: Arlo Q - Camera Makes deep sound after chime

rwaldron21 — Sat, 30 Nov 2019 12:19:20 GMT

I have this exact same problem and have already done a factory reset and the issue remains...A second arlo I have works fine under the same conditions , is it a faulty camera ? It was previously ok ?

Re: Arlo Q - Camera Makes deep sound after chime

JessicaP — Sat, 30 Nov 2019 16:40:15 GMT

Hi rwaldron21,

If you're still having problems after attempting a factory reset, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.