topic New Arlo Q not connecting in Arlo Q

New Arlo Q not connecting

Aadalan — Sun, 09 Jun 2019 00:17:50 GMT

I have a 6 camera Arlo Pro 2 setup currently with no problems. I just purchased a Arlo Q and have tried to set it up but each time I go through the steps it times out with the the tones and goes from blue to orange.

I have tried resetting it, and it is not far from my router.

Any thoughts?

Re: New Arlo Q not connecting

JessicaP — Mon, 10 Jun 2019 22:53:41 GMT

Hey Aadalan,

Have you tried doing a factory reset to your Arlo Q by holding the reset button on the side of your Arlo Q for about 10 seconds? You'll hear a click from the camera and the front LED will flash. From there, try to sync the camera again.

Re: New Arlo Q not connecting

Aadalan — Mon, 17 Jun 2019 03:58:24 GMT

Thanks JessicaP! Finally worked and up and running.